Store Policies
Returns & Warranty
- How long is my products warranty?
- How can I contact your company?
- How long is the replacement process?
- What is not covered by the warranty?
- What does my warranty cover?
- How do I return my product for refund?
- Important Reminders: Warranty
- How do I know when my replacement is being sent?
- When will I receive my replacement?
- Where can I order Fluance replacement parts?
- When will I receive my refund?
- Should I register my product?
- How do I begin the warranty replacement process?
- How long do I have to return my product for refund?
Shipping
- Can the Fi70 be shipped internationally?
- How are your speakers packaged for shipping?
- Which countries does Fluance ship to?
- How long until my order ships?
- Can you ship to a PO Box?
- How will my order be shipped?
- How do I ship my product back for return/replacement?
- Do Fluance products ship in gift packaging?
- How do I track my order?
- How do I package my return for shipping?
- Will I be charged tariffs if I am located in The United States or Canada?
- How much does shipping cost?
- Can you ship the RT85 outside the United States and Canada?
- How long will it take to receive my order?
- Where does Fluance ship?
- Will I receive an order confirmation email after I place an order?
- What happens if my order is damaged?
- International Orders: Frequently Asked Questions
Billing & Payment
- What if I am tax exempt?
- Why hasn’t my order billed yet?
- What methods of payment do you accept?
- Are prices in US or Canadian Dollars?
- I'm in Canada; will I need to pay duty or brokerage?
- What is an international transaction fee?
- Does Fluance offer price matching on promotions?
- My state is tax free. Why was I charged tax?
- How will the charge appear on my card?
- What is Affirm, and how does it work?
- Do you accept Canadian Debit Cards?
- Why did my credit card decline?
- My coupon code doesn't work, why not?