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I am not receiving video on my NPCS549?

If you are not receiving video/audio signal using, please attempt the following troubleshooting:
 
 
  • NPCS549 (Aries Prime) Pairing Instructions
  • Ensure both the transmitter and receivers are plugged into active AC outlets and are receiving power.  If one of the devices is not powering on try swapping the power supplies to ensure both are functional.2.   Ensure the transmitter is properly connected to your source device output and the receiver is connected to the input of your display and the correct input is selected.
  • If you have the NPCS549 Prime ensure you are using this is the same room and the units are within 30 feet of one another.
  • Try to connect the source and TV display directly to one another to ensure there is not an issue with either one of your devices or the cable connections.
  • For testing purpose please remove any other additional components in use such as splitters, audio receivers or signal converters as this can interfere with the Handshake.
  • Try testing the units in the same room at a closer range but farther than 6 feet apart (to rule out defect or strong environmental interference).  It is also helpful if you are able to test this product at another location to rule out environmental interference.
  • If units will not power on or receive signal, press the standby button on the back of the unit. If unsuccessful, unplug both units for 10 seconds and then plug back in, they may be stuck in standby mode.
  • Ensure that the transmitter and receiver are not located directly next to a wireless router. When using HDMI, the Aries line of products may experience interference when placed on top of any Blu-Ray, DVD, stereo receiver, cable receiver or satellite box due to the internal components materials interfering with the internal antennas.