How do I ship my product back for return/replacement?
As per our warranty terms, the customer is responsible for the cost of shipping the product to us for a return or replacement.
The customer may use whichever shipping carrier they like to return the product.
If your product was repaired or you are receiving a replacement, we will cover the cost of shipping your product to you.
Please note that returns or replacements for products purchased in the contiguous United States and Canada from us directly, within our 30 Day Risk Free In Home Trial period will receive a prepaid shipping label. For warranty service for products not purchased from us directly, purchases outside of the 30 Day Risk Free In Home Trial period, or purchases made outside the contiguous United States and Canada, the package must be shipped prepaid by the customer.
The customer may use whichever shipping carrier they like to return the product.
If your product was repaired or you are receiving a replacement, we will cover the cost of shipping your product to you.
Please note that returns or replacements for products purchased in the contiguous United States and Canada from us directly, within our 30 Day Risk Free In Home Trial period will receive a prepaid shipping label. For warranty service for products not purchased from us directly, purchases outside of the 30 Day Risk Free In Home Trial period, or purchases made outside the contiguous United States and Canada, the package must be shipped prepaid by the customer.