Store Policies
Returns & Warranty
- How long is the replacement process?
- How long is my products warranty?
- How do I return my product for refund?
- How do I pack my return for shipping?
- When will I receive my replacement?
- What does my warranty cover?
- Important Reminders: Warranty
- When will I receive my refund?
- How do I know when my replacement is being sent?
- How do I begin the warranty replacement process?
- How long do I have to return my product for refund?
- Are there any warranty limitations?
Billing & Shipping
- How long until my order ships?
- What happens if my order is damaged?
- Will I receive an order confirmation email after I place an order?
- I'm in Canada; will I need to pay duty or brokerage?
- Where does Magnasonic Ship?
- How much does shipping cost?
- What happens if my package is lost during shipment?
- How will my order be shipped?
Billing & Payment
- What is an international transaction fee?
- Why hasn't my order billed yet?
- My coupon code doesn't work, why not?
- What if I am tax exempt?
- My coupon code doesn't work, why not?
- What if I am tax exempt?
- Do you accept Canadian Debit Cards?
- How will the charge appear on my card?
- My state is tax free. Why was I charged tax?
- What methods of payment do you accept?
- Pre-Order Frequently Asked Questions
- Why did my credit card decline?
Shipping
- Do international orders include a voltage converter or travel adapter for my country?
- How do I track my order Magnasonic?
- International Orders: Frequently Asked Questions
- Do Magnasonic products ship in gift packaging?
- Will I be charged tariffs if I am located in The United States or Canada?
- Which countries does Magnasonic ship to?